Deine Aufgaben
Key Responsibilities:
- Application Ownership: Manage and take full responsibility for all applications related to the entire fulfillment process, encompassing areas from warehouse management to customer service. Understand how these applications are used, the problems they solve, and their functionality.
- Requirements Alignment: Collaborate with business departments to align application requirements and ensure they meet business needs.
- Vendor Collaboration: Work closely with software vendors to implement new requirements and enhancements.
- Integration Management: Partner with IT teams to realize and maintain interfaces between fulfillment applications and other systems.
- Problem Solving: Address and resolve any issues related to the applications, ensuring smooth operation and minimal downtime.
- Documentation and Training: Maintain thorough documentation of application configurations and processes. Provide training and support to end-users as needed.